When did support become an optional extra, like a panoramic roof, or the GPS package? What the fuck? If I pay for your product – yes software is still a product no matter how much you overstate it in your hyperbolic mind – then best you offer after-sale-service.
It’s bizarre; we are offered service levels by package. They couldn’t even be bothered to mask it. If you’re on the lower package you are going to get scum-class service. How the fuck can that be right?
Yes please! Sign me up! Fuck you!