Too big to care | Frankology 4

If my call is important to you why don’t you take it? Instead, you understaff and play me a recording of how important I am to you, while I hold for over 10 minutes. Best part is, when my wait is finally up, your still understaffed helpline is answered by an undereducated staff member who proceeds to cut me off.

Companies are forever asking what they can do to “better service the customer.” Here’s a revolutionary idea, just service them.

Frank